An Old Customer From Guam, USA Repurchased 4 Scissor Lifts

In February 2025, SWLLIFT welcomed a familiar customer—a construction industry end-user from Guam, USA. After the successful delivery of a spider crane in our first collaboration, the customer re-entered our procurement process and, that same month, placed a second order for four scissor lifts for an upcoming construction project.

This repurchase not only demonstrates the customer’s high recognition of our product quality and service, but also reaffirms SWLLIFT’s product advantages in aerial work safety and equipment stability. Through this repurchase case, we will further analyze the end-user’s real concerns and decision-making logic when purchasing aerial equipment.

1.Customer Background: Project Manager with Years of Construction Industry Experience

This customer is a project manager in the construction industry, responsible for equipment selection, supplier screening, and construction equipment safety management for multiple projects. He works for a US company and is based in Guam. Due to Guam’s unique geographical location and the construction needs associated with US military projects, the region has a long-term and stable demand for aerial equipment.

The customer’s supplier selection criteria are very clear: safety, quality, delivery time, and responsiveness are the most basic requirements for cooperation. In early 2025, he first chose SWLLIFT and purchased a 14-ton spider crane for difficult lifting operations. He enjoyed the experience and contacted us again in February of the same year to request additional scissor lifts.

2.Purchase Details: Multiple scissor lifts for vertical work on construction sites

The customer’s primary requirement was scissor lifts for structural installation and pipework on indoor and outdoor construction sites. Key product specifications are as follows:

▍Product Models and Specifications:

The scissor lifts have operating heights of 6 meters, 8 meters, and 12 meters.

Electric drive system, suitable for indoor construction sites or enclosed environments.

Rated load capacity: 320 kg.

Equipped with multiple safety features, including automatic pothole protection, anti-tilt alarm, and emergency descent.

▍Application Scenarios:

Working on top of steel structures on construction sites

Pipeline installation and air conditioning system hoisting

High-rise wall painting and electrical wiring

This order totals four scissor lifts, covering a variety of operating heights to facilitate the customer’s high-altitude construction needs under diverse working conditions.

3.Collaboration History: From Spider Crane Collaboration to Scissor Lift Platform Repurchase

▍First Collaboration Dates:

Early February 2025: Customer first contacted us via email regarding spider crane equipment;

February 21: First quotation received;

February 24: PI confirmed;

February 28: Order officially placed and production scheduling initiated.

▍Equipment Feedback:

After delivery, the spider crane operated stably and responded well. Customer feedback in actual use was that the “safety protection features are complete, the control system is stable,” and the overall performance exceeded expectations.

For this reason, the customer immediately chose to work with SWLLIFT again to purchase the required scissor lift platform equipment for a subsequent construction site expansion project.

4.Transaction Model Overview

Payment Method: T/T Wire Transfer

Delivery Method: CIF (includes freight and insurance)

Port of Departure: Qingdao Port

Port of Arrival: Guam

Customer Type: End-user, not distributor or intermediary

Partnership Characteristics: Equipment purchased for own use, with the goal of long-term cooperation, not a one-time transaction

5.Customer’s Key Concerns Analysis

• Safety is the Primary Criterion

Construction industry projects have extremely high safety requirements. The customer is particularly concerned about whether the scissor lift platform is equipped with safety features such as automatic detection systems, anti-tilt protection, and overload protection. All equipment provided by SWLLIFT is CE/ISO certified and features comprehensive safety features and a stable system design.

• Quality and Stability Drive Repeated Cooperation

The excellent performance of the spider crane provided the basis for this repurchase. The customer repeatedly emphasized that “no problems can occur during equipment operation.” Especially given the limited maintenance resources in Guam, a high failure rate equals high costs, so quality and reliability are crucial factors.

• Delivery Controllability and Service Response Efficiency

This customer is very strict about time management and has clearly stated delivery requirements in both previous engagements. We provide comprehensive support throughout the production process, including packaging and reinforcement, shipping arrangements, and customs clearance, ensuring that every piece of equipment is delivered on time and avoiding delays to construction schedules.

Conclusion: From a First Partnership to Lasting Trust, SWLLIFT Further Proves Its Strength in the North American Market

With the steady growth in demand for aerial work platforms in North America and the Pacific Islands, SWLLIFT has gradually established a stable export network and a foundation of customer trust. This repurchase from a Guam customer is not only a testament to our product performance, but also a further affirmation of our comprehensive service system, encompassing pre-sales responsiveness, in-sales transparency, and after-sales tracking.

We will continue to prioritize product excellence and customer focus, striving to provide safe, reliable, stable, and efficient aerial work solutions to users in the global construction and industrial sectors.