Guatemala 3.5-ton Electric Forklift Sales Case | Successful Order After Multiple Requirement Adjustments

In the construction and agriculture industries, electric forklifts are increasingly becoming the preferred equipment for more and more companies due to their environmental friendliness, low operating costs, and suitability for warehouse and factory use. Recently, we successfully partnered with a new client from Guatemala, completing an order for a comprehensive material handling system centered around a 3.5-ton electric forklift.

I. Client Background: Guatemalan End-User, Covering Construction and Agriculture Sectors

This client is from Guatemala and is an end-user whose main business involves construction and agriculture-related projects.

The contact person was the company’s purchasing manager. This purchase was for the company’s own use and not for resale.

As a new client, they were very cautious in the initial stages regarding product selection, configuration, and suitability, hoping to purchase an electric forklift and related equipment truly suitable for warehouse and on-site use in one go.

II. Procurement Needs Characteristics: Multiple Model Adjustments, Gradually Clarifying Needs

Throughout the communication process, the client’s procurement needs underwent significant changes:

• Initially focused solely on electric forklift prices
•  Mid-term: Repeated testing and comparison of different tonnages and lifting heights in warehouse use scenarios
•  Later: Gradually adding auxiliary handling equipment to form a complete solution

During this period, the client repeatedly requested changes to product models and configurations, and we updated the quotation multiple times accordingly to ensure that each adjustment was clear and accurate. Although the client was initially unclear about their final needs, we remained patient and, through multiple communications and considering the client’s actual warehouse usage, gradually helped them develop a clear procurement plan.

III. Professional Support: End-to-End Assistance from Selection to Logistics

During the clarification of needs, we not only provided electric forklift selection suggestions but also proactively supplemented the client’s needs with:

• Commonly used forklift accessories in warehouses
•  Suggestions for functional combinations between different equipment
• International logistics solutions for Guatemala
• Assisting the client in connecting with suitable freight forwarders to reduce transportation and communication costs

Ultimately, the client was highly satisfied with the professionalism and execution of the overall solution and formally confirmed the order.

IV. Final Equipment List: Centered on a 3.5-ton Electric Forklift

This order is not for a single piece of equipment, but a complete material handling solution, as follows:

1. Electric Forklift

• Model: CPD35
• Load Capacity: 3.5-ton electric forklift
• Maximum Lifting Height: 5 meters
• Battery: 12V 75Ah × 10 units
• Color: Standard color
• Quantity: 1 unit

2. Manual Pallet Truck (Pallet Ore)

• Rated Load Capacity: 3 tons
• Power Source: Hydraulic manual, no battery
• Quantity: 2 units

3. Fully Electric Stacker

• Rated Load Capacity: 2 tons
• Lifting Height: 5.5 meters
• Battery: 24V / 210Ah
• Quantity: 1 unit

4. Mountain Climbing Bridge

• Load Capacity: 10 tons
• Type: Foldable
• Power: Battery-free
• Quantity: 1 unit

V. Voltage Compatibility: Meets Multiple Power Standards

The customer’s factory supports multiple voltage standards, including: 480V, 240V / 120V

During the solution confirmation phase, we fully considered this power environment, ensuring that the charging and use of the electric forklift and electric stacker are fully compatible with the customer’s existing power system, avoiding future usage risks.

VI. Transaction Summary: Patience and Professionalism are Key

The success of this Guatemala project was not due to a “quick transaction,” but rather to:

• Multiple rounds of communication to clarify the true needs
• Precise matching and adjustment of multiple versions of quotations
• Providing a comprehensive solution beyond forklifts
• Assisting with logistics and delivery arrangements
• Ultimately winning the customer’s trust and successfully completing the order.

VII. Why are more and more customers choosing our electric forklifts?

• Focus on export-oriented electric forklift solutions
• Covers various electric forklift models including 3-ton, 3.5-ton, and 4-ton models
• Offers one-stop configurations of forklifts + stackers + pallet trucks + loading ramps
• Familiar with Latin American transportation and electricity standards
• New customers can also receive complete selection and implementation support

If you are looking for a 3.5-ton electric forklift, or looking for a complete electric material handling equipment solution for construction, agriculture, or warehousing projects, please feel free to contact us. We will provide you with professional, reliable, and cost-effective solutions.